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What is Cloud Computing? (v. 2010)

What exactly is Cloud Computing?  The question just doesn’t go away and as the year starts SugarCRM has just released a white paper — “The Sugar Open Cloud” —offering its definition and its argument...

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Bucholtz Moves to CRM Outsiders

Chris Bucholtz joins SugarCRM today as editor-in-chief of its semi-independent blog CRM Outsiders.  He replaces Martin Schneider who left to become Vice President of Marketing at Basho Technologies....

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New Interview with Larry Augustin

Larry Augustin, the CEO of SugarCRM, spoke with us about Open Source, CRM and the ever changing marketplace.  Larry is a well rounded veteran of the software industry. He’s worked with small companies...

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SugarCon A Big Success for SugarCRM

SugarCRM held its user conference, SugarCon in San Francisco last week and by most measures it was a big success.  The event, shoehorned into the Palace Hotel, will begin moving around next year...

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Busy April Brings Opportunities

I read Chaucer’s Canterbury Tales in college (yes, in Middle English and no, it wasn’t that long ago) and now every April brings me back to the opening verses about spring time and renewal.  This April...

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Video Is a Better Communication Medium

We recently published a video research note on SugarCRM’s mobile technologies.  Please take a look.... Read More

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SugarCon 2013, Manhattan

On my way to Manhattan for SugarCon, the Sugar CRM user event and show.  Taking a long slow train ride with plenty of leg room, WiFi, and power for optimum balance of productivity and sleep.  Beautiful...

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At SugarCon 2013, NYC

Sugar CRM took its annual customer and partner show on the road this week bringing what had been a Bay Area extravaganza to the Big Apple, the better to attract a sizable population of customers and...

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CRM Evolution Notes

One of the more interesting aspects of CRM Evolution, which was held in New York last week, is how many emerging companies attended and appear to be doing well.  The big guys were there too either...

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